General App FAQs

Registration

• I am unable to login with my Employee ID
• Can I register with a foreign number?
• I did not receive a verification code
• What should I do if I forgot my password?
• Location Prompt Issues for Android (Non-Huawei)

Booking and Payment

• Setting Up Your Preferred Pick Up Point
• Where are my pick-up/drop-off located at?
• What modes of payment do you accept?
• How much do I pay for my rides?
• Will I be notified when I need to make a payment?

Ride Journey

• Why is my bus overcrowded?
• Where can I find my ride details?
• When will I receive notifications/updates on the day of my ride?
• How do I track the live location of my driver?
• What should I do if my bus is very late or did not show up?
• Why does the live pick-up time differ from the ETA given in the offer?

See all 9 articles

Others

• Can I change my phone number in my profile?
• How can I view SWAT’s Terms and Conditions and Privacy Policy?
• Why does my application keep crashing and I cannot view any ride updates?